Contact us
How to reach a person, and what to have ready when you do.
Support channels — a phone number, an email address and in-app messaging — open with the first live bookings. Until then this page describes what to have ready rather than pointing you at an inbox nobody is watching.
Have this ready
Almost every question is answered faster with the booking reference. It is the code beginning INB- shown on the booking and in your bookings list.
- Your booking reference, e.g. INB-7QK2M4
- The email address on your account
- The date you are travelling
On the day
If something is wrong at the meeting point, the operator is the fastest route — their details are on the booking confirmation they send you. We are the fallback when they cannot be reached, and that is the case a phone number exists for.
If you run experiences
Operator enquiries go through the partner page rather than traveller support, so they reach the person who handles listings.